Technical Support Engineer (m/f/d)

We are hiring a Technical Support Engineer for our client, an international e-commerce group with more than 45 million monthly active users headquartered in Hamburg, Germany.

Join our client’s Tech Department, driven by the passion to develop the best infrastructure and applications. You will work on high-scalable products on a cloud-based infrastructure and collaborate with developers who constantly challenge themselves to raise the bar of “state of the art" technology.

As a Technical Support Engineer, you will be essential in driving customer support and satisfaction. Your responsibilities will involve diagnosing and solving issues from our customers, a key part of our software-as-a-service offerings. You’ll work in diverse technical environments, working with PHP within our digital ecosystem. This position places you at the heart of our SaaS operations and offers continuous opportunities for learning and advancement in new technologies, fostering your growth into an expert technologist.

• Passionately engaging in troubleshooting and problem-solving.
• Providing support for enterprise applications, drawing from your experience in this area.
• Tackling technical challenges with an innovative and outside-the-box mindset.
• Demonstrating creativity, high energy, and a genuine desire for success.
• Utilizing strong communication and presentation skills to convey ideas and strategies effectively.
• Exhibiting self-motivation and maintaining a strong work ethic.
• Acting as a hands-on team player, taking proactive steps and initiatives.
• Sharing knowledge with colleagues, contributing to team learning, and making suggestions for product improvements.

• Having a university degree in a tech-related field or similar practical experience and training.
• Prior experience in working with SaaS (Software as a Service) applications and their underlying infrastructure.
• 3 or more years of related technical experience in supporting or developing PHP-based applications.
• Proficiency in software support and troubleshooting.
• Capability in writing and debugging complex PHP applications.
• Experience with various database technologies.

• Hybrid working
• Sports courses
• Free access to code.talks
• Exclusive employee discounts
• Language courses
• Laracast account for free
• Company parties
• Mobility subsidy
• State-of-the-art technology
• Company pension
• Professional training
• Remote
• Feedback culture
• Job bikes